Coleman 12 Cup Percolater

Hello, Thank you for sharing your feedback. We are truly sorry to hear about this experience and the concern it caused, especially with hot coffee spraying in the kitchen. We understand how upsetting and concerning this must have been. For safe use, please ensure the percolator is not overfilled and avoid allowing it to overboil. It should be used on moderate heat, and the liquid level should remain within the recommended capacity to help prevent pressure or overflow issues. Since your mother is now hesitant to use the product, we encourage you to contact us directly through our official website so we can assist you further. We’re available Monday to Friday, from 9 am to 5 pm Eastern Time. We look forward to assisting you! Thank you, and please stay safe! Coleman Consumer Care

Hello. Thank you for sharing your feedback on the Coleman Stainless Steel Percolator. We're sorry to hear that the coffee basket did not meet your expectations, especially after purchasing two units based on Coleman's reputation. We understand your frustration with finding the basket too small and not deep or wide enough for your preferred coffee preparation. For a stronger brew with a smaller basket, some users find it helpful to use a slightly coarser grind and avoid overfilling the basket so water can circulate properly during brewing. However, we understand that the basket size itself may simply not be the right fit for your needs. We appreciate you taking the time to share your experience. Your feedback regarding the basket capacity and overall brewing design will be shared with our team as we continue reviewing our products and customer experience. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman® Consumer Care