My unit stopped cooling and now has my wines at more than 70 degrees. Called customer service for troubleshooting and was told my compressor has likely gone out and needs replacing. The compressor is backordered for over a month. I read other reviews that mention they're replacement parts are on backorder. Seems like this might be a practice. I don't understand why they would not keep replacement parts in stock so that customers can get their items fixed as quickly as possible with less risk of ruining their wines.

Love my Newair Freestanding 28 Bottle Dual Zone Wine Fridge!!! It arrived packaged extremely well; all was secure and nothing out of place. It has been a dream! Especially the dual zone temperatures for white & red wines are great! It has been working great! Fits perfectly in my kitchen and makes it convenient to get a bottle of wine. I had a question on the light; however, "Fern" with Newair answered my question immediately and gave exact details on the steps to make it work! perfect instructions and fixed the light asap!!! Thanks Fern!!! I definitely will be looking into other projects with Newair. They have been great!! Thank you!!!

This fridge worked great...for 2 years. A temp sensor broke which caused the Compressor to burn out. Warranty is only a year, I now have a very heavy piece of garbage.

We've had a number of wine coolers, still haveone that is over 5 yrs old. This one barely lasted over the warranty time of one year. Now won't cool, won't respond and won't reset - even with unplugging. I will never buy this brand again.