Thank you for your review. As discussed in our email, we experienced an unexpected issue with UPS that caused delays in both tracking updates and delivery. We sincerely apologize for the lack of communication during this time, as this is not reflective of our usual service. We completely understand your frustration, especially after receiving a review request before your trailer had arrived. Your order is still in transit, and we are actively monitoring the shipment until all packages have been delivered. -- Westbrook Trailers Team

Hello,
We’re sorry to hear that you’ve had difficulty reaching us and understand how frustrating that can be. We were unable to identify your inquiry based on the information provided in the review, so we would appreciate a few additional details to ensure we are looking into the correct inquiry and can better assist you.

We take customer support seriously and always want to help resolve any concerns as quickly as possible. While we do monitor some online channels, we do not currently provide customer support through Twitter/X, Reddit, or LinkedIn messaging, so it’s possible your message may have been sent through a channel we do not actively monitor for service requests.
Customers can reach our Customer Care team directly by phone at 866-857-1445 or by email at support@westbrooktrailers.com. Our office hours are Monday Friday, 8:00 AM to 4:00 PM Eastern Time.
Please feel free to contact us directly with your trailer model and any previous correspondence so we can look into your concerns and assist you further. We appreciate your feedback and the opportunity to help.
- Westbrook Support Team

Hi SSSSS, Thank you for your review. We’re sorry for the uncertainty and frustration around your delivery; that’s not the experience we want for our customers. We also want to note that we recently had an issue with review and notification visibility on our end, which affected our ability to respond to some customer messages in a timely way. That issue has since been identified and corrected. Since this review was posted over two months ago, would you mind contacting us at support@westbrooktrailers.com to confirm whether you’ve since received your trailer? We’d really appreciate the opportunity to follow up with you directly. It’s possible that border delays may have affected the shipment timing, but we would like to investigate your specific case thoroughly so we can understand exactly what happened, ensure you were taken care of, and identify any improvements needed to prevent future delays. We appreciate your patience and would welcome the opportunity to ensure everything has been resolved for you.
Westbrook Trailers Support Team

Thank you for the excellent review! So happy TSC was able to assemble the trailer for you! Happy Hauling ~~ Westbrook Trailers Team