Bighorn Explorer 550 4x4WD EFI Side by Side UTV

After much consideration of several different UTV's from TSC and other dealers we ended up with the Bighorn 550. It's large cab accommodates my wife, daughter, and myself comfortably with room to spare, ordered an additional seatbelt to install for safety. If you are looking for something to win an award (or get a ticket for exhibition of acceleration) in 1/4 mile racing this is not for you. It is still in break in period so no high speed tests yet, but I believe it will easily reach 40-45 as I've seen on youtube videos. Do your homework before purchasing through the BBB, the other two units that competed with the Bighorn for me had 44 and 37 BBB negative complaints respectfully. Sunright International which seems to be Bighorns parent company has only 2 complaints in 3 years, and is rated A+ even though they are not accredited. I wanted to register my unit for warranty and their website says under construction, I sent a message and someone called me immediately after to register the unit over the phone, I hope I get the same response if I have any warranty issues that need resolve. Lastly, the folks at TSC in Lufkin, Texas were OUTSTANDING! M. Whitaker and her team the night we went in were on top of everything. There was a hiccup with the TSC visa approval and she refused to give up on the transaction until it was resolved, GREAT job Melissa! Their TSC Visa 0% for 48 months was also a HUGE selling point along with positive reviews in going through TSC for the purchase.

I have made a lot of big purchases from TSC, as it has always been my favorite store.  However, this latest and most expensive turned out to be a huge disappointment.  When I purchased the ATV, I was assured by the manager, that if I ever needed service, I could use a local center in Batesburg, SC.  Turns out that service center closed shortly after.  The first time that I used the ATV for a hunting trip (last week), the 4 Wheel Drive switch quit working, and the steering became nearly impossible due to the front differential remaining engaged.  When I returned home, I took a gamble and dropped it off at a local repairman because he was notoriously quick and very knowledgeable.  He worked on the machine for 2 days and determined the 4X4 switch had gone bad.  He tried to do me the favor of contacting Big Horn to see if they would supply him with a replacement switch.  While in contact with them, Big Horn informed him that they couldn’t just send him a replacement switch, but they’d have to send him an entire new differential.  They also informed him that they’ve had multiple problems with this, and that even after a complete differential replacement, the part would almost certainly go bad again.  They gave us 2 options:  bring the atv to a service center somewhere (not local to me), and it may take them 6 months to a year to repair!!!, or they would send him the differential to replace in his shop. Mind you, he does fantastic work, but he charges $100/hour for labor!  Again, the part would likely go bad again very soon.  So, the most convenient and least expensive option to me was to just have my repairman flip the 4X4 gearing manually into 2 Wheel Drive.  And that cost me $1400!  He was nice enough to only charge me $1000, since he couldn’t give me my 4 Wheel Drive back.When I’ve contacted TSC about this issue, they only refer me to Big Horn, and I’ve already told you Big Horn’s solution.  I am now stuck with a permanent 2 Wheel Drive ATV.  At the very least, I deserve a partial refund for this piece of junk.  I’m already down $1000 to repair a piece of faulty equipment that you knowingly sell in your stores.  This isn’t just a Big Horn issue, it is a TSC issue, and I need for you to make it right.  There is currently a brand new TSC store being built in my little town, and I have been so excited about it.  Up until now.  I have been a loyal neighbor’s club shopper for a long time now.  Please don’t sour my opinion of ever shopping at a TSC store again.  Your timely response to this matter would be greatly appreciated   Thank you.  PS:  I can provide a copy of my most recent shop bill if needed.