Received the gate all scratched up and rusting. They said they’d send touch up paint. 2 weeks later no paint called back again and they said they can’t help me unless I fill out a warranty claim. Such a waste of time.

The gate had a lot of dents and scratches on it, which I didn’t pay for that but I needed the gate for security purposes. The gate was delivered on time and the associate that ordered it was very professional and more than helpful. I would visit the store again and ask for her. There is a lot of missed opportunities for the shipper that delivered the gate.

RE: Order Number 1190842595 Placed on 24 June Tractor Supply store in Franklin, Indiana. On 25 June 2025 received email indicating my order had shipped and I could pick it up on 9 July at the Franklin, Indiana Store. On 9 July I talked with the Store manager after looking on line and tracking my order. The tracking on my order indicates the Item has not shipped but is “awaiting Carrier pickup”. The Store Manager in Franklin could provide no information as to when or if the item might arrive. She also indicated there was no one she could call or contact to expedite the shipment or determine if or when it might ship. Nor could she cancel the order until the Gate arrived at her store. From the above you can probably determine my “opinion” of my most recent order with Tractor Supply.

Great gate exactly what we wanted