The safe is decent enough, heavy, sturdy, works well and fits a small number of rifles and pistols. After sales support guarantees I will never buy Cannon products again. Lifetime warranty I did not expect to cover the electronic keypad, but when it failed and began beeping, I replaced the battery with no success. I started using the key, emailed Cannon support and waited. Nothing. emailed again and waited. Nothing. All I was asking was do you have any suggestions for reset, otherwise, replacement parts and cost. I started looking at after market replacement keypads on the internet. A few months later, email from Cannon saying thanks for the ticket, we hope our help and responses solved the problem, we're closing the ticket, feel free to reply and reopen the ticket for more info. Another email a few minutes later, the ticket is closed. I emailed back immediately you never responded, nobody gave any help at all. A few minutes later, another email, ticket reopened, and then again - we hope our responses helped you, we'll close the ticket again, but feel free to email back ... you get the point. I did email back again saying the same - no responses at all. And never heard from them again. Buy any other brand, or expect to do all your own support. This is not Tractor Supply's problem, this is entirely on Cannon. But if your keypad fails - just search for alternatives, there are decent priced replacements, and it's easy to do it yourself, no need to pay anyone