Greenworks 8 in. 60V Cordless Edger, Battery and Charger Included

Thank you for sharing your feedback. We understand your concerns regarding the edger design and how the motor placement and guide wheel adjustment affect your experience during use. Product balance, maneuverability, and ease of operation are important factors, and your comments provide valuable insight into how the tool performs in real-world conditions. We appreciate you taking the time to share your experience and will pass your feedback along to our product team as we continue to evaluate future improvements. If you have any questions about operation or would like assistance with getting the best performance from your edger, our success team is available through the Greenworks Tools website Contact Us page either on Chat or by phone at 1-888-909-6757 and may be able to assist further

Hello Anita2003. Thank you for sharing your feedback. We understand that comfort and ease of use are important, especially when transitioning from a string trimmer to a dedicated edger. For handling and control, we recommend ensuring the auxiliary handle is adjusted to a comfortable position and that the shaft length is set so the blade rests flat against the edge with minimal lifting, which can help reduce strain. Taking shorter, slower passes can also improve control while getting familiar with the tool. Regarding returns, returns can be initiated in accordance with our return policy. Full details are available here: https://www.greenworkstools.com/pages/return-policy. A few key points to keep in mind: returns must be initiated within 30 calendar days of receiving your order, customers are responsible for return shipping costs, and products must be new, unused, and in their original packaging. We strive to provide a return process that is transparent and consistent, and we continue to review our policies to improve the overall customer experience. Our success team is always available to help review available options and ensure the product is operating as intended. They can be reached either using the online chat function on the Greenworks Tools page or by calling 1-888-909-6757.

Hello baldmondave, Thank you for taking the time to share your feedback. We're sorry to hear the tool did not provide the experience you were expecting. We understand that comfort and ease of use are important considerations, especially during extended use. While this edger is designed to deliver clean, precise edges with its steel blade system, we recognize that weight and handling can vary from user to user. We appreciate your comments regarding overall usability and will be sure to share your feedback with our product team for review as we continue working to improve our products. If there is anything we can assist you with regarding the operation of your edger, please contact Greenworks Support at 1-888-909-6757 or through live chat and our team will be happy to help.