DR Power Equipment 30 in. 20 HP Gas-Powered Pro XL30 Field and Brush Mower

We’re truly sorry to hear about your negative experience. We understand why this situation led you to lose confidence, and we regret the frustration this has undoubtedly caused.
While our retail partners manage order fulfillment, we take concerns like this seriously and want to help ensure they’re addressed appropriately. If you’re open to it, we’d appreciate the chance to learn more and see how we can assist. Please contact our Customer Support team at 1‑888‑436‑3722 so we can look into this further.
Thank you for taking the time to share your feedback. Experiences like yours matter and help drive continuous improvement.

Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this caused—especially after such a significant investment and the time you spent trying to get answers. Not knowing where your equipment was shipped and feeling unsupported is not the experience we want for any customer.
While we can’t speak to the specific handling of this order at Tractor Supply, we take feedback like this seriously. Equipment purchases are a big decision, and clear communication and follow‑through matter. Your experience shows where the process broke down, and we never want a customer to feel ignored or stuck.
If you’re open to it, we’d appreciate the opportunity to learn more and see if there’s any way we can help going forward. Please reach out to us directly so we can better understand what happened and support you however possible.

We're sorry to hear that your engine isn’t starting and would like to help. First, make sure your fuel tank has at least half a tank of fresh gas and that the fuel shut-off valve is fully open. Next, check that the fuel solenoid switch is securely connected to the carburetor. When starting, move the throttle to the CHOKE position, and if that doesn’t work, switch it over to RUN.

If the starter isn’t cranking at all, Check all of the items under the section called “Starting” on page 13 of the owner's manual. Confirm that the transmission is in (N) and the PTO switch is in the depressed position then double-check that the neutral safety switch plug is connected. Also, take a look at the fuse located under the battery and confirm the battery itself has a charge of at least 12 volts. It’s a good idea to inspect all the connections while you’re there, making sure they’re clean and secure—especially the ground connection on the handlebar and solenoid.

If you’ve worked through these steps and the engine still won’t start, let us know what you’ve already tried and we’ll guide you through some more advanced checks. And of course, if you’d prefer direct assistance, our Technical Support team is always available at 1-800-DR-OWNER. We’ll make sure you get back up and running as quickly as possible.