my little New Hampshire Reds are doing just fine - boy, was the Post Office surprised to get this little chirping box! well-packaged, safe and secure -

4 stars for the birds themselves - Overall I have been surprised by the quality of the birds being mass produced hatchery birds 5 stars for TSC customer service - For the first 48 hours when one bird died the first day we received them, and they refunded the value of one bird 1 star for the fake guarantee - At the bottom of the product description, it says 90% accuracy guarantee on sexed orders. What good is a guarantee if there's no support for it? I ordered two batches of 10 females each. The second batch was ordered 2 months after the first batch. When the older batch was 3 1/2 months old and two of them were crowing, I contacted TSC to ask about the guarantee. The first person I talked to said nothing could be done and that I was supposed contact them within 48 hours of the order arriving. I had to explain to her that the little yellow balls of fluff are not easily identified as male or female and that's why even the professional chicken sexers get it wrong sometimes. I called back the next day to talk to someone else, who offered to reach out to the hatchery. I sent pictures and a description of the cockerels' behavior. But because I had 2 orders of birds, they claimed it was within the 90% accuracy range. But my second order of birds was only 1 month old at the time. They were half the size of the older birds. The two cockerels were clearly from the older batch, and Hoover's Hatchery refused to acknowledge that. I'm not really upset about getting two roosters because I realize it's not easy to sex them as chicks. But I do think it is wrong to offer a guarantee that is not supported. TSC did what they could but the hatchery did not back it up. Potential buyers need to be aware the hatchery may not back up their guarantee.