Toro 22 in. Recycler with Personal Pace Gas Lawn Mower

Bottom line: Toro and Briggs and Stratton will not honor their advertised warranties. I purchased a new Toro 22” personal pace push lawn mower model #21462 that had severe engine failure exactly 1-year and 1-day from the date of purchase on a 3-year motor warranty. Toro directed me to their website to find an authorized Toro service dealer. The authorized dealer’s $30 diagnosis showed oil full of metal shavings, extensive cylinder damage identified by scope through the sparkplug hole and noted failure due to lack of lubrication. Note that Toro advertises you never change the oil, just check and add. The authorized dealer indicated that B&S and Toro were notoriously poor at honoring warranty issues (<5% of the time) and I should go directly to Toro. Toro warranty service again directed me to follow the warranty procedure. I then checked with 3 authorized Toro service dealers and a full engine breakdown, analysis, and photographs would be required for an additional $60-120, but all confirmed it was highly unlikely that B&S or Toro would honor the 3-year warranty. All three authorized dealer also noted that the Toro “never change oil” advertisement was a marketing gimmick and would likely result in premature engine failure. I researched online Toro and B&S warranty customer feedback and the online search also confirmed that both companies were highly unlikely to honor their warranties. One service dealer called B&S directly and conformed again with them that it would most likely not be covered due to the dirty oil. One authorized dealer did file an official warranty claim with Toro but this was declined. 7 calls to Toro including multiple escalations to Toro management would not convince them to honor their warranty. A side note: at the end of the call with a Toro service rep, he asked if I would like to complete a customer survey after the call. I said I would love to, and he then hung-up. Toro could care less about customer satisfaction and uses gimmick marketing to lure customers in and will then refuse to honor their advertised warranty when you followed their maintenance and service recommendations. BUYER BEWARE!

This is a lereect self-paced mower for my lawn care neededs. Great 4" cut height, easy start, and I don't have to mess with the lawn clipping side shoot any longer. What a great little deal this was!!!

Great mower - great price

This lightweight, easily maneuverable Toro mower does a fine job of cutting and mulching grass. First cut out of the box provided effective traction using “Personal Pace” drive system and was easy to back up as needed. My grass was two weeks old, and long yet the 163cc Toro didn’t hesitate to buzz through it. I haven’t used the bagger yet, so I felt I could not rate it 5/5 until full use. Glad I bought it, as I was looking more at buying a more expensive model. Recommended.