Bought this because the price was right and I wasn't going to be using it alot. So far the saw itself runs great. Only problem I have is with the manufacturers customer service. I broke the handle after a tree branch fell on it. I contacted Prorun, and i have yet to hear anything after 3 weeks after multiple attempts. I just want to buy a new handle and no where can you just buy parts. Anyone looking for a pole saw, I highly recommend either renting one, or buy a more well known reputable brand. I will certainly not buy anything else made from this company.

Item arrived damaged. Looks like from factory. Haven’t tested it yet but this is really unacceptable.

Works great. Had a small crack in the housing when I got it home. Had someone on the phone within minutes and received the new housing in a few days.

This pole saw has been great so far. I live on several acres and have many large trees. I bought the ProRun pole saw and two extension poles. The total length is close to 12 feet. The saw and its extensions are very well made and solid when connected. With all extensions the unit is fairly heavy, but much easier and safer to use than climbing on ladders. The saw has started easily and idles well without turning the chain. That is important for these types of tools. I did add an extra handle i had from another trimmer to one of the extensions to be able to spread my arms farther to make handling it easier at full length. It cut quick and strong. Now i have tons of branches to clean up and burn, but the trees look great!