Thank you for sharing your concerns with us, Bev! We're sorry to hear you're having difficulty with your flap. It is crucial to mention that we would not recommend attempting to use anything other than the flap mounting bracket to attach the flap to your door- wood will be much more likely to become damaged quickly by screws and strain, etc. and would not be designed specifically to hold these flaps snugly into place. So that we can troubleshoot with you to understand what specifically is occurring with your flap, what might have caused this, and how we might be able to help, please be with your door, have a clear picture or screenshot of your order record or receipt, and reach out to our live support team here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.