I have had my Harvest Right X-Large Pro Freeze Dryer for over a year now and am very happy with it. I had several issues achieving a vacuum seal, and one caused my freeze dryer to fill with water in the middle of the freezing process. I emailed Harvest Right, and they were very helpful. They walked me through the steps to find out what happened and see if I could fix it. When they found out it was nothing I could fix, they sent me the necessary packing materials and had their shipper pick it up for repairs. They are very informative and let me know almost daily which step in the process they are taking to fix my machine. They found out my condenser was seized because it couldn't achieve a vacuum seal. They replaced my condenser, door gasket, drain hose, and power switch at no charge because of their great warranty. I am very happy with Harvest Right and their staff.

I work commercially with Harvest right freeze dryers specifically the XL models and have for several years now, They are a wonderful product and even more so come with a wonderful support staff to boot, our support helper from Harvest Right Madyson Price has made it so any problem we have with parts and repairs are easy.

The HarvestRight machine works wonderfully when working. However, mine ran into maintenance issues earlier than expected. If you need to have the machine serviced as I did, the customer service process can be frustrating with a slow turnaround and you will have to pay the shipping fee to have the machine worked on which can run up to $500 even when under warranty.

This thing is amazing! It's easy to set up and the Harvest Right website is a great resource for any questions you might have. The freeze drying community is awesome as well with tons of info on what and how to freeze dry just about anything.