Dear Valued Customer, Thank you for bringing this matter to our attention and for your detailed feedback. We sincerely apologize for the inconvenience you've experienced with your Aqua Joe SJI-OMS20 Oscillating Sprinkler. This is certainly not the level of quality or service we aim to provide, and we understand how frustrating this must be. We want to make things right. Please reach out to us at our toll-free number, 866-225-9723, available every day from 10 AM–6 PM EST. Our customer service team is committed to ensuring your complete satisfaction, and we’ll do our best to resolve this issue to your full satisfaction. Thank you again for your feedback — it helps us improve and better serve our customers.

Dear Valued Customer, Thank you for sharing your experience and for taking the time to leave a review. We sincerely apologize for the issues you've encountered with your Aqua Joe SJI-OMS20 Sprinkler. This is not the level of quality or performance we strive to deliver, and we understand how disappointing this must be—especially after choosing our product with higher expectations. Please give us the opportunity to make this right. You can reach our Customer Service team at our toll-free number, 866-225-9723, available daily from 10 AM to 6 PM EST. We're committed to ensuring your complete satisfaction and will do our best to address your concerns and find a suitable solution. Thank you again for bringing this to our attention—we truly value your feedback.