Really surprised by the mixed reviews. I originally bought mine in 2021, and it has held up longer than the actual old exterior door it was installed into. The company was nice enough to send me a new cutting template so that I could transfer the pet door to my new exterior door. I originally bought it for my very large and strong Bouviers that would run into the door constantly. The hinges and hardware are all quite strong so I could only assume the reviews are for an older model of this product. I originally chose this product because I do not want the cats outside. It has done a great job at only allowing the dogs to enter or exit the house. There is very minimal draft in between the door and the flap. I do not notice any change in temp near the door so I am comfortable using it in my state of NC where we have very humid and hot summers. I also prefer the clean look and translucent flap which does allow some light in while still providing some privacy.

Originally I had the all weather petsafe door. When our cat learned how to use the doggie door, I replaced it with this electronic one. Big mistake. Within a week the cat learned to just follow the dog out. Once he was a little slow and the door ended up locking shut on his tail. That was a nightmare trying to get it to unlock with it shut on his tail. After only about 4 mo of use, the flap came off. Was a pain to put it back on. Now after only 10 mo the cheap hinge has broken completely. Now I'm finding out there is no replacement and I would have to buy a whole new door. Wish I could find a replacement door that would fit the bigger hole we had to make to fit this one. Only other option would be to buy a new door. Both options are expensive. Very mad that my only reason to buy this door was to keep our cat from going out and that plan backfired. This door is also very noisy. I also had to spray paint the clear flap black to block out all the light it lets in. It is also very drafty.

As said before "be prepared to buy again". Seems like every two years the hinge breaks and you can just buy the hinge.

We had trouble with the battery key and got new ones, but it never seemed to work as easily as it should have. When we went to replace the batteries in the door, they had seeped come take your meds and rusted out the springs.