PetSafe Connected Door Install Adapter, ZAC19

2.34 Reviews

Item # 225061899

Image showing Connected Door Install Adapter, ZAC19

$59^.99 - $69^.99

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PetSafe Connected Door Install Adapter, ZAC19

2.34 Reviews

Item # 225061899

$59^.99 - $69^.99

New Cardmembers earn a $20 Reward^‡ with qualifying purchase of $20 or more plus earn 5% in Rewards⁺ on this purchase. Valid through 2/8/26.Apply now

Size: Select a Size

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If you're installing a SmartDoor Connected Pet Door in metal, glass, or a wall, then you'll need this SmartDoor Installation Adaptor. The adaptor minimizes the interference that may occur between a metal door, your pet's door key and the sensor that gives them access through the SmartDoor. This installation adaptor will help secure your new pet door in a safe manner by giving you something to screw into. Some installation locations require additional PetSafe accessories or professional help. The installation adaptor comes in two sizes, Medium and Large, and must match the size of your existing SmartDoor. Please note that only the Medium SmartDoor can be installed in glass. Consult a glazier for glass installations. This installation adaptor is only compatible with the SmartDoor™ Connected Pet Door. Your pet deserves the best. Trust PetSafe to keep your pet healthy, safe and happy.

For additional information on this product, please see the Product Documents section for all downloadable user manuals, installation guides, brochures and warranty statements.

Secure Your SmartDoor™ - If you are installing your SmartDoor in a glass door, metal door or in a wall, use this adaptor to secure your pet door in place
Easy to Install - Simply attach the adaptor to the interior and exterior of your SmartDoor™ frame during installation
Medium Capability - Medium adaptor compatible with Medium SmartDoor Connected Pet Door (ZPA19-17252, PPA00-17254, PPA19-17256)
Large Compatibility - Large adaptor compatible with Large SmartDoor Connected Pet Door (ZPA19-17253, PPA00-17255, PPA19-17257)

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2.3

1 out of 2 (50%) reviewers recommend this product

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1 to 2 of 4 Reviews

1 – 2 of 4 Reviews

UnknownOne

Review 1

3 out of 5 stars.

No space it simply does not come with it.

a month ago

First off this fixed the issue that the door stopped working when I moved it from a wood door to a medal one. The it now opens from the outside. But... A big but. It has No fome spacer. Just as the other review stated. The good news for me was I had already install the dog door without the space in the door. And now I cut out access, space for the new adapter to go. So I used the foam I had cut out of my door and used that at the bottom. It was the exact size I had needed. But this solution may not work for you all. So heads up. It does not come with a spacer as the manual states it should.

Yes, I recommend this product.

Product Tested : 12/5/2025

Originally posted on PetSafe

Response from PetSafe:

a month ago

PetSafe® Product Support

Thank you for sharing this review with us, Bobby! We're glad to hear your door is working well again for you and your pet. We do apologize, however, for any misunderstanding; please know that the foam spacer should have been included, and if it was missing this would mean it was missing from the package, rather than being something that is no longer included. Any time a piece listed in the manual as included is not received within the package, we would always recommend reaching out to either the retailer where it was purchased or us as soon as possible so we can help. Our live support team can be contacted here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.

seriouslyDONE

Review 1

1 out of 5 stars.

Terrible. Undeniably terrible!!

a year ago

I bought this adapter for my very expensive PetSafe Smart door, and it arrived without the foam spacer. I have called four times now, and here are the results: 1. Apologetic. Sent me another full adapter kit. IT ALSO HAD NO FOAM SPACER. 2. Wanted to help. Sent me a foam spacer. IT WAS THE WRONG FOAM SPACER. IT WAS THE SAME SIZE AS THE SPACER THAT CAME WITH THE DOG DOOR, WHICH THE ADAPTER KIT INSTRUCTIONS EXPRESSLY SAY I SHOULD NOT USE. 3. Determined to help. SENT TWO OF THE EXACT SAME FOAM SPACERS AS CAME WITH THE DOOR. AGAIN NOT CORRECT. 4. Escalated my issue. I was sent another full adapter kit. IT HAS NO FOAM SPACER. This is clearly a pervasive issue with this product. This product apparently cannot obtained with the necessary parts. I am now done.

No, I do not recommend this product.

Originally posted on PetSafe

PetSafe Connected Door Install Adapter, ZAC19

Neighbor’s Club Members earn points with purchases.

PetSafe Connected Door Install Adapter, ZAC19

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Review this Product

No space it simply does not come with it.

Terrible. Undeniably terrible!!

2 Ratings-Only Reviews