A: Hello. Thank you for reaching out to us. We would like to kindly inform you that the Paper Mate SharpWriter Mechanical Pencils are not refillable. If you have any more questions, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate® Consumer Care

A: I came the site to express my frustration and dissatisfaction with the Papermate Sharpwriter #2 mechanical pencils I've bought in the last year. The lead breaks very easily. The depth of the graphite is a faint and very light gray, bordering on being illegible and nearly invisible. It is NOT the deep, defined, dark gray it once was. While they are cheaper than other mechanical pencils I won't be buying them again. I am just throwing away money when I do so. If anyone an recommend a better option, please do so. Thank you!

A: Hi Angelo, Thanks for sharing your feedback—it’s completely valid. The Paper Mate SharpWriter Mechanical Pencil was updated to improve affordability and reduce material waste while maintaining its disposable, twist-feed design. The core function—delivering a quick, budget-friendly writing option—remains the same, but the feel has changed. If you prefer a more durable mechanical pencil with darker output and stronger lead, Paper Mate’s Clearpoint line or other 0.7 mm pencils with stronger grip and lead support might be a better match. For a deeper discussion about your experience, please contact us at 1-800-346-3278. Our team is here Monday through Friday, 9 am to 5 pm Eastern Time. Alternatively, you can use our contact form: https://www.papermate.com/support/contact-us Wishing you a wonderful day! Best, —Paper Mate Consumer Care

A: Hi Penden, Thanks for your question. The Paper Mate SharpWriter isn’t a refillable mechanical pencil—unlike standard mechanical pencils, it’s designed as a disposable twist-feed pencil. It uses a spring-like tip that advances the lead when you twist the eraser end, but it can’t be opened or reloaded with new lead. If you're asking about reloading the C1 0.5mm mechanical pencil, that’s a different model—not the SharpWriter. For typical refillable 0.5mm pencils, here’s how you usually reload them: 1. Pull off the eraser or top cap. 2. Drop 1–3 new 0.5mm HB leads into the inner tube. 3. Replace the eraser or cap. 4. Click to advance the lead. If your specific C1 model has a unique mechanism and you're not seeing how it opens, feel free to share the photo—some minimalist designs hide the refill point in unusual ways. For further assistance, please call us at 1-800-346-3278. Our support team is available Monday through Friday, from 9 am to 5 pm Eastern Time. Alternatively, you can reach us through our contact form: https://www.papermate.com/support/contact-us Have a wonderful day! Kind regards, —Paper Mate Consumer Care

A: Hello, We are sorry to hear that the SharpWriter Mechanical Pencils are not working as well as expected. This is not the experience we would like you to have with our products. We appreciate your feedback, it is valuable, and we'll be sure to share it with our product development team. If you require assistance, please reach out to us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Paper Mate Consumer Care.

A: Hello. Thank you for reaching out to us. Our Paper Mate SharpWriter Mechanical Pencils, 0.7mm are manufactured in the USA. If you have any more questions, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate® Consumer Care

A: I agree the new pencils are not the same. They are horrible. Once again a great product bites the dust. I am so disappointed. I have been to every store in town and cannot find the original. Not sure which executive made this decision but they should be gone - like the pencils.

A: Hello. Thank you for reaching out to us. We apologize for the inconvenience caused. Please note that we value your feedback and it will be forwarded to the appropriate department for further review. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate® Consumer Care

A: Hello. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused and we will make sure your request is forwarded to the appropriate department. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate® Consumer Care

A: Hello. Thank you for reaching out to us. We value our customers' opinions and understand your concerns. The ability to leave reviews may have been affected by system updates or platform policies but we will make sure to inform the appropriate department. We take all customer input seriously and continuously strive to improve our products. Your comments about the color, eraser durability, and lead hardness have been noted, and we will share them with our product development team. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate® Consumer Care