A: Hello, Thank you for sharing your experience with the Paper Mate® Flair Felt Tip Pens. These pens are designed to deliver smooth, vibrant ink right from the first use, so what you’re describing is certainly not the experience we intend, especially knowing how much thought and effort went into treating yourself to them. Premature drying can occasionally happen if a pen was exposed to air during storage or transit, but it’s understandably frustrating when it happens straight out of the package. We truly value the trust you place in Paper Mate®, and we’d like the opportunity to review this further and help make things right. For a deeper discussion about your experience, please contact us at 1-800-346-3278. Our team is here Monday through Friday, 9 am to 5 pm Eastern Time. Alternatively, you can use our contact form: https://www.papermate.com/support/contact-us Wishing you a wonderful day! Best, —Paper Mate Consumer Care

A: Hello, Thank you for your question. The colors in this set include Raspberry Fizz, Strawberry Lollipop, Salted Caramel, Gummy Green, Blueberry Bubblegum and Grape Gumdrop. Please reach out to us directly for a comprehensive list of the colors in this set. If you have more questions, please reach out to us via the "Contact Us" form on our official website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Paper Mate Consumer Care.

A: Hello. Thank you for reaching out to us. Kindly see the information below about our Paper Mate Flair Felt Tip Pens colors in each set: Candy Pop Colors, Set of 6, Medium tip - Includes one each of Raspberry Fizz, Strawberry Lollipop, Salted Caramel, Gummy Green, Blueberry Bubblegum, and Grape Gumdrop. Journaling Pack, Set of 12 - Includes one each of medium tip gummy green (mint green), lime, surf's up (turquoise), red, raspberry fizz, and orchid lei (pink), plus one each of ultra fine tip strawberry lollipop, tangerine, green, blueberry bubble gum, slate, and black. Retro Colors, Set of 6 - Includes one each of Guava, Papaya, Yellow, Sky Blue, Blueberry Bubble Gum, and Lilac. Retro Colors, Set of 12 - Includes one each of Marigold, Yellow, Lime, Gummy Green, Sky Blue, Scuba Dive, Papaya, Guava, Strawberry Lolipop, Raspberry Fizz, Lilac, and Blueberry Bubble Gum. Tropical Colors, Medium Tip, Set of 6 - Includes one each of Guava, Papaya, Orchid Lei, Scuba Dive, Passion Fruit, and Surf's Up. Tropical Colors, Medium Tip, Set of 24 - Includes one each of Black, Blue, Cranberry, Guava, Green, Lilac, Lime, Magenta, Mocha, Navy, Orchid Lei, Papaya, Passion Fruit, Pink, Plum, Pumpkin, Purple, Red, Scuba Dive, Slate, Sky Blue, Surf's Up, Tangerine, and Yellow. If your require further assistance, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate® Consumer Care

A: Hello. Thank you for reaching out to us. The newer PaperMate Flair Felt Tip Pens have a plastic point guard at the tip. A point guard prevents the tip from fraying, and it also prolongs the life of the pen. If you have any more questions, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate® Consumer Care

A: Hello, We recommend storing the pens as instructed in the product packaging, specifying the designated positions for both the pen tip and the back. You can also store it flat. If you have any more questions, please reach out to us via https://www.papermate.com/support/contact-us or call us at 1-800-346-3278 or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Take care! Paper Mate Care

A: Hello. Thank you for reaching out to us. We sincerely apologize for this inconvenience. We strive to provide the best high-quality products for our Consumers and we are sorry we have let you down. We would love to help rectify this issue, if you could kindly reach out to us directly. Please reach out to us via our Contact Us form on our website(Support>Contact Us). We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate Consumer Care

A: Hi, Izzy83. Please contact us directly by clicking the headset icon on the upper right part of our website and dial the phone number associated in your country. We are looking forward to hear from you!

A: Hi, Maggy. The Paper Mate Flair Felt Tip Pens, Medium Point (0.7mm) are still available and can be purchased from our partner retail stores. Have a nice day!

A: The colors include Black, Navy, Lime, Red, Tangerine, Green, Sky Blue, Yellow, Blue, Purple, Magenta, Lilac, Pumpkin, Mocha, Slate, Cranberry, Pink, Plum, Guava, Papaya, Surf's Up, Scuba Dive, Orchid Lei, and Passion Fruit.

A: Hi, Car Petr. The PaperMate pens should be stored the way they were stored inside of the packaging. Therefore, the Flair Felt Tip Pens should be stored vertically, tip up, While the InkJoy Gel Pens should be stored vertically, tip down. Have a nice day!