Hey Susan Sou,

Thanks for taking a moment and writing a review of your experience with your Husqvarna mower accessory. After reading your review, we regret to see that your recent experience with the mower accessory hasn't been favorable. We want to apologize for the inconvenience you incurred with your overall experience with the mower accessory. We can certainly understand your issues had to be very frustrating for you and we want to again, genuinely offer you our sincerest apologies for this. Understand your issues were never our intention for you as we strive to ensure that your Husqvarna outdoor power equipment is reliable, durable, and ready to take on any task.
Now, to best assist you, we would first recommend reaching out to our dedicated Customer support line via phone at (800) 487-5951. Additionally, we would also suggest utilizing our "Product support" tool which can assist you via a series of questions, to remedy any potential problems you encountered with your mower accessory. You can find the Product Support tool, along with other ways to contact us here: https://www.husqvarna.com/us/support/contact . In closing, we wanted to thank you for expressing your concerns and issues in your review. Understand that your feedback is critical to us as it allows us analyze and refine our products or processes to better serve our customers like you. We have also passed on your review to the appropriate team as well. We hope to get the opportunity to assist you!