Greenworks 6A 60V UltraPower Lithium-Ion Dual-Port Battery Charger

Hello maqu. We are sorry to hear about the charging issue you have experienced, and we understand how frustrating this can be. Based on what you have described, it sounds like the charger may not be maintaining a consistent connection. To help troubleshoot, we recommend first ensuring the charger is plugged directly into a working wall outlet and not an extension cord. Check that the battery is fully seated in the charging port and that the contacts on both the battery and charger are clean and free of debris. If your charger has dual ports, try inserting one battery at a time into each side to see if either port responds. It can also help to allow the battery to cool down to room temperature before charging, as overheating can temporarily prevent charging. If the charger indicator lights are not turning on at all, this may indicate an issue with the charger itself. The unit is not discontinued, and replacement parts may still be available depending on your model. If the issue continues, we encourage you to reach out to our success team so we can further assist and help determine the best resolution. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.

Hello MAH1. Thank you for your feedback, we understand how frustrating this experience can be. We are glad our support team was able to assist and arrange a replacement charger under warranty. If you need anything further once it arrives, please do not hesitate to reach out either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen or by calling 1-888-909-6757. We are here to help.