Hello Venice Miller. We are sorry to hear about your experience. A lithium-ion battery lifespan is determined by charging and discharging cycles and is dependent on many different variables such as storage, temperature, charge, and handling. A “normally” used battery can last over 1000 cycles. A cycle means that the battery goes from fully charged to empty and then fully charged again. A battery is considered a consumable and over time may lose the ability to store the same amount of energy as it did at the beginning of its life cycle. In optimal conditions 80V lithium-ion batteries typically have a lifespan of up to 2,000 charging and discharging cycles (1,000 with a rapid charger). While we only work with the highest quality products, nothing is always perfect, but not to worry, Greenworks lithium-ion batteries are offered with a 4-year (homeowner) limited warranty. Please contact Greenworks through Live Chat on Greenworks Tools page, www.greenworkstools.com that will direct you to a live agent or call Greenworks toll-free helpline on 1-888-909-6757 for a proper evaluation.

Hello Forty Rod Taylo. Thank you for your post. We are sorry to hear the unit has not shipped yet. For further assistance, please contact Tractor Supply directly with your order number to inquiry on the status of the order or any updates. We hope this helped.