Product hasn’t arrive

It’s been three weeks since I ordered it, I don’t know when it’s coming but I got a satisfaction survey

Very helpful on the phone and in the store

Order Date: October 14, 2025 Expected Delivery: Within 5 Days Store Location: Pearland, Texas (Correct Destination) I am writing to express my extreme frustration and dissatisfaction with a recent online order placed on October 14th. The handling of this transaction has been plagued by errors and significant delays at multiple points of contact. Initial Error and Local Attempted Correction Five days after placing the order, I discovered that the item had been erroneously shipped to a store in Colorado instead of the correct destination in Pearland, Texas. A dedicated team member at the Pearland store took the initiative to investigate the error and confirmed that the item would be reshipped to them. Corporate Escalation and New Errors After another five days passed without any communication, I contacted the main customer service office. I learned that the item still had not been shipped from the incorrect Colorado location, requiring the corporate team to initiate yet another investigation to locate the item and correct the shipping manifest. To my astonishment, the corporate service team subsequently changed the destination address back to the incorrect Colorado store on the order form, introducing a fresh logistical error. Unacceptable Delay A full week after the initial Pearland store employee assured me the shipment was corrected, I personally contacted the incorrect store in Colorado. They finally confirmed that the item would be shipped that day. The expected delivery date has been delayed by over a week due to these internal communication and logistics failures. Request for Resolution I am highly dissatisfied with the lack of internal coordination and the multiple errors made by the online ordering and corporate logistics teams. Since this product has been significantly delayed and never arrived on time due to Tractor Supply's repeated fulfillment failures, I believe it is appropriate that I be fully reimbursed for the shipping charges associated with this order.