Please contact us for a possible warranty claim. You can send any pictures of the issues to us at our email [email protected]. Please include a proof of purchase and your shipping address.

Thank you for sharing your feedback—we’re very sorry to hear that the fire pit did not meet your expectations.

We understand how frustrating it is when a product’s durability and finish fall short, especially when build quality was a key factor in your purchase. Your concerns about the metal thickness, weld quality, paint durability, and rust are important, and we take them seriously.

We’d like to better understand your experience so we can share these details with our product team for review. If you’re willing, could you provide more information about how long you used the fire pit before noticing the fading and rust, and whether it was primarily exposed to outdoor weather conditions? Additional details about the welds or specific areas of concern would also be very helpful. You can send any pictures and info to us at our email [email protected]

We appreciate your honest input, and feedback like yours plays an important role in improving our products.