Only just received this yesterday, the kit-box handle has already failed and come away. Battery only just charged so haven’t even used saw yet. Is this a design fault or manufacturing error? (Picture attached, you can see a deflected section)

I purchased this chainsaw three years ago out of sheer necessity. I had just purchased my first home and within the first 90 days a very large cherry tree fell to the ground. Instead of hiring out the clean up to someone I saw that this chainsaw was newly available at the time. The chainsaw arrived promptly and was ready to use right out of the box. I have to say that I put this thing through a very rigorous stress test throughout my initial uses. The cherry tree was every bit of 100 feet long and required several weeks worth of evening and weekend cutting. I already had plenty of Flexvolt battery packs on hand so I was able to work through very reasonable loads of cutting each time that I used it. The power is undoubtedly there. The runtime leaves quite a bit to be desired. It seems as though the battery packs heat up quickly and often. This is ultimately the productivity killer that makes this chainsaw inferior to a gas powered counterpart. As for cutting all by itself there really isn’t any comparison. The cut quality is superb and effort required to work is minimal at most. This unit performed like an absolute beast and helped me take care of a very monumental task. I’m now onto my third chain and all I’ve had to do is change out a chain tensioning gear. DeWalt was incredibly friendly and helpful in getting that issue sorted out for me.

Incredible torque! I was expecting something that could do light yard work but I am now using this to fell and buck maples and oaks around the property. The 12Ah battery does heat up if you really push it but as long as you just let the chain do the work (and keep it sharp), you'll get several hours out of one charge. I do wish the batteries were a little cheaper so I could have multiple, but honestly I'm usually tired before the charge runs out. For casual lot maintenance this is my new top pick.

Needed a bigger back up saw to my gas powered Stihl. This cuts big stuff. Disappointed the 60V battery is not the same as the 60V battery for the 1/2 drill. Battery is heavy. Dropped saw off 12' ladder without damage. Only have one battery so when it goes dead, it is no longer part of the team.