A: For replacement parts, and manufacture warranty information please contact Customer Service at (888) 376-9601 available Monday-Friday 8am-8pm (EST), Saturday 8am-5pm (EST).

A: The black bungy fasteners with balls (commonly called ball bungees) generally do not come bundled with the Retriever Portable Fabric Kennel Replacement Cover. You will need to order them separately unless you are reusing your old ones. Search for standard 6-inch black ball bungees on online retail sites

A: SKU 2410367-Retriever Portable Fabric Kennel Replacement Cover

A: Yes, the hinges on the Retriever Pet Retreat Portable Dog Kennel automatically lock into position as you unfold them to prevent the sides from bending,the panels are specifically designed to snap and lock into place at 90-degree and 180-degree angles to maintain a rigid, stable shape during use

A: This Retriever portable kennel is designed for dog, it’s not recommended to use for baby chickens/ teenage chicks since the wire space is 3.7x2.4in and would require critical modifications to be completely safe.

A: To connect two Retriever 5 ft. x 4.5 ft. x 4.5 ft. Pet Retreat Portable Dog Kennels, you will expand them using their built-in accordion panels and the modular connection bars included in your kit Prep the Panels Unfold both kennels completely on a flat surface.Bring the two end panels (the attachment point at the doors) face-to-face.Rotate these two mating end panels outward to the 180° position. Align the Frames Align the open edges of the two kennels together so they form a continuous, double-length rectangular space .Install the Modular Stabilizing Bars Locate the optional center connection/stabilizing bars included in your original packaging.Depress the spring-loaded lock button on each stabilizing bar.Slide the bar until it clicks loudly into its fully extended position. Lock the Kennels Together Place the extended stabilizing bars directly onto the panel lock release buttons on the frame.Push down firmly until they lock the two separate frameworks into a singular rigid structure.Secure the top and bottom latches or pins at the intersection. Anchor for Safety Slide the provided heavy-duty ground stakes over the bottom rails of the newly joined area.Hammer them firmly into the ground to prevent the expanded unit from shifting or buckling under your dog's weight

A: For replacement parts, and manufacture warranty information please contact Customer Service at (888) 376-9601 available Monday-Friday 8am-8pm (EST), Saturday 8am-5pm (EST).

A: No, the standard roof kit included with your current kennel will not work. Because the included roof and cover are specifically measured to fit a 5 ft.X 4.5 ft. space, connecting two units to create a larger run (like a 5 ft X 9 ft. space) will mean the original tarp is no longer large enough to span and secure across the combined top frame

A: Please view our Return Policy at the following link: https://www.tractorsupply.com/tsc/cms/policies-information/customer-solutions/tsc-return-policy.