A: The short cord is a safety feature designed to force you to plug the heater directly into an outlet high up on the wall. Manufacturers keep the cord on your Redstone Electric Patio Heater exactly 4 feet long to prevent a dangerous line of wire from dangling down where children or pets could pull it, or where people could trip over it. 1. Why No Extension Cords? Space heaters use a massive amount of electricity. • The Danger: Think of electricity like water blasting through a pipe. A regular extension cord is too skinny for that much power. • The Result: The extension cord will get super hot, melt, and can easily start a fire. 2. Why 6 Feet Above the Ground? The heater gets hot enough to burn skin instantly. • Safety: Keeping it 6 feet high ensures it is out of reach of curious little hands, wagging dog tails, and accidental bumps. • Better Heat: It also lets the heat blanket the room from above, just like the sun. 3. The 4-Foot Cord Paradox If the heater is 6 feet high, and the cord is only 4 feet, the math seems wrong! But it is done on purpose. • The Goal: The manufacturer wants you to install a safe, permanent wall outlet high up near the ceiling or outdoor patio structure. • The Risk of a Long Cord: If the heater came with a 6 or 8-foot cord, it would dangle all the way down to a floor outlet. A long, heavy cord hanging from that height is a huge hazard—someone could trip on it and pull the burning hot heater down onto their head.

A: No, we do not have a cover for this product.

A: Hello, thank you for your question. There isn’t an official wiring schematic for the TW15R patio heater publicly available online. Check the inside of the unit’s access panel or original manual for a panel or wiring diagram. If you’re unsure how it’s wired, contact the manufacturer or a qualified electrician to get the correct wiring information.

A: Availability is updated daily on the TSC website and refreshed every Thursday for the upcoming hatch week. Please check back or if you have problems please reach out to Tractor Supply Customer Solutions at 877-718-6750.

A: Hello, thank you for your question. Please refer to the troubleshooting guide included in the user manual. If this does not resolve your issue then please reach out to Comfort Zone directly for further troubleshooting assistance. https://media.tractorsupply.com/is/content/TractorSupplyCompany/tsc/product/1/62/07/96/1620796_Man1.pdf?

A: Hello, thank you for your question. For replacement remotes, check the product’s user manual or parts list to find the exact remote part number, then contact the manufacturer’s parts department

A: Hello, thank you for your question. The bulbs are not made to be replaceable. They are sealed by factory for water resistance, therefore opening the unit to replace bulbs would remove the seal and water then could enter the unit. If you encounter any issues with the heating element, reach out to the manufacturer directly for a warranty service.

A: Please contact Customer Service at (888) 376-9601 available Monday-Friday 8am-8pm (EST), Saturday 8am-5pm (EST), so we can better assist you.

A: Hello, thank you for your question. The bulbs are not made to be replaceable. They are sealed by factory for water resistance, therefore opening the unit to replace bulbs would remove the seal and water then could enter the unit. If you encounter any issues with the heating element, reach out to the manufacturer directly for a warranty service.

A: Hello, thank you for your question. The Comfort Zone RedStone Metal Electric Patio Heater has 3 preset heat settings that can be selected using the included remote control.