Dear Valued Customer, Thank you for taking the time to share your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the issues you experienced with your Aqua Joe AJ-OSPR20 Oscillating Sprinkler. We understand how frustrating it must have been to deal with the hose connector not sealing properly and the unit eventually stopping its oscillation. This is certainly not the level of quality or reliability that we strive to provide. We truly value your loyalty as a customer and appreciate that you’ve had positive experiences with other Sun Joe and Aqua Joe products in the past. Your feedback is important to us, and we will be sharing your comments with our product team to help improve future designs. In the meantime, we would like the opportunity to further assist you. Please reach out to us at our toll-free number, 866-225-9723, available every day from 10 AM–6 PM EST. Our team is committed to ensuring your complete satisfaction and will work with you toward the best possible resolution.

Dear Valued Customer, Thank you for taking the time to share your feedback regarding your experience with the Aqua Joe AJ-OSPR20 Oscillating Sprinkler. We sincerely apologize for the hose connector issue you encountered, and we regret that it occurred during your first use. This is certainly not the level of quality or service that Shop Joe strives to deliver to our customers. Your satisfaction is very important to us, and we would like the opportunity to investigate this matter further so we can address the issue and ensure an appropriate resolution. Please contact our Customer Service Team at our toll-free number, 866-225-9723, available daily from 10 AM–6 PM EST. We are fully committed to making this right and restoring your confidence in our products. Thank you again for bringing this to our attention, and we look forward to resolving the matter to your complete satisfaction.

Dear Valued Customer, Thank you for taking the time to provide detailed feedback regarding your experience with the Aqua Joe AJ-OSPR20 Oscillating Sprinkler. We sincerely apologize for the issues you encountered with the hose connection, including it blowing off or leaking under normal household water pressure. This is not the quality or performance standard we strive to deliver, and we fully understand the inconvenience this has caused. Your feedback is important to us as it helps identify areas for product improvement. We would appreciate the opportunity to work with you directly to resolve this matter and ensure your satisfaction. Please contact our Customer Service Team at 866-225-9723, available every day from 10:00 AM to 6:00 PM EST. When you call, our representatives will be ready to assist you. We are committed to providing reliable products and excellent customer service, and we look forward to making this right for you.

Dear Valued Customer, Thank you for taking the time to share your positive experience with the Aqua Joe AJ-OSPR20 Mini Gear-Driven Oscillating Sprinkler. We’re thrilled to hear that you’re pleased with both the design and performance of the product. It’s great to know that the sprinkler’s efficient coverage allows you to water your entire lawn from a single location — a feature we specifically designed to maximize convenience and reduce the need for repositioning. At Shop Joe, we strive to provide innovative, high-quality solutions that make lawn care simpler and more effective, and your feedback affirms the effort we put into our products. If you have any questions, need further assistance, or would like to learn more about maximizing the use of your sprinkler, our customer support team is always here to help. Thank you again for your support, and we hope you continue to enjoy the benefits of your Aqua Joe sprinkler for many seasons to come.