Auger blade replacement not available. broken after 2 winter, I can put all the product to trash! thx a lot!

I was really impressed right out of the box — the packaging was solid, everything felt well-protected, and I appreciated how the dual 4.0 Ah batteries came neatly nestled in. Putting it together was straightforward, thanks to the included assembly instructions: they were clear, well-illustrated, and made the process feel painless even for someone not super handy. Once I had it built, the manual did a great job explaining not just how to use the blower but also how to maintain it properly. The diagrams were accurate, the safety tips made sense, and I felt confident knowing exactly what each control and part did. Overall, this thing feels powerful, lightweight, and really reliable. The chute rotates a full 180° so you can toss snow exactly where you want it, and the LED headlight is super helpful for clearing in low-light.

I love mine except the battery never seems to want to come easily

I actually bought this to get into some of the smaller areas between vehicles of my rather large driveway to supplement my 28 inch gas powered blower. I have about a 10 car driveway and 150' of sidewalk that gets the bulk of the mess from the street plowed onto it. First storm, about 3" of medium weight snow, I was able to do my driveway completely. I could have used the bigger gas blower but I wanted to see how this would perform. No problem at all. I was able to do one pass up and down on my 150 foot stretch of sidewalk as well, it was down to a single bar but I still had some juice left. It's very easy to maneuver and is impressively powerful. My only complaint is you have to manually adjust the angle of the height of the discharge on the chute itself, as there is no console control for that. You can only control the left and right direction from the console. But this is forgivable given the low price of the unit. I'm guessing this was about 25-30 minutes of usage. I was able to walk pretty quickly because it wasn't a heavy load for the machine to handle. A couple weeks later we got about 6" of pretty wet snow. My daughter who is 14 and very athletic, wanted to help so she used the snow Joe while I used my big 28 in gas blower. With the two batteries she was able to do probably about half the driveway while I was doing the sidewalk and end of the driveway where the plow built up a bank a foot and a half or so of very heavy icy slush. But the kicker was I lost my auger drive belt on my gas machine doing this, so I took a couple of batteries I had from my other sun Joe products and popped them in this 18" unit, and while it did struggle a little bit, it was able to finish the rest of the driveway I couldn't get with the bigger blower, and also get through a bit of the heavy wet slush at the end of the driveway that that killed my 28" blower. At this point it's throwing the wet slushy stuff about 8', but that was enough to clear the driveway. My gas blower was probably only getting about double that distance. There were two or three times where the blower couldn't handle the load and it stopped. But it started up immediately again and when I took a narrower path of snow it was able to take care of things. I estimate we got about 20 minutes of runtime on the sets of four amp hour batteries I used at this point in this heavy snow. Again more than sufficient given the weight of the snow and the price point of the unit. So I came Away Very impressed with this thing, And that it could do the work of my larger snowblower although with a little bit more effort because it only clears 18 inches, and it doesn't have huge batteries. But it's very light and maneuverable. If you regularly get 6-8" of snow per storm I would probably get something more heavy duty. But for even a typical Southern New England winter, especially if you have a four car driveway or smaller, I think this would take care of pretty much all of your needs.