Hello Vann. Thank you for your review. It is understood how frustrating a malfunctioning charger / battery can be. As a first troubleshooting step, please try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. To ensure proper contact and secure placement, firmly push the battery into the compartment. You should hear a distinct click or snap, indicating it is properly seated. Greenworks 60V battery and charger platform are covered by a four-year warranty from the date of purchase. If you have tried this suggestion and are still experiencing an issue, please start a Live chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask is you have the battery, charger and tool with you at the time of your call so we can do the necessary troubleshooting test.

Hello Bags. Thank you for taking the time to share your experience and feedback! Runtime can vary based on several factors, such as grass thickness and consistency, cutting height, and overall lawn size. For longer operations, we recommend using a higher-capacity battery, such as a 4.0Ah or above. A 2.0Ah battery typically provides about 10–15 minutes of runtime in a mower, so upgrading to a larger battery will give you more time to work between charges. We hope this information is helpful. Greenworks Product Experts are here to answer any questions or concerns please contact with us by Live Chat on our website or give us a call at 1-888-909-6757. You could also refer to the FAQ ask section of the tool or ask us a question.