Hello Mike. We are sorry to hear of this experience. Thank you for bringing this to our attention. When you remove the battery from the charger, press the battery capacity indicator (BCI) button located at the end of the battery. The lights will illuminate according to the battery capacity level. Please note this switch does require a firm direct push using the tip of your finger. If the button is not fully engaged, the lights will not activate. Please also be advised the lights only stay on for a few seconds and will automatically turn off. Another reason the lights will not power on is if the battery is completely depleted of power and needs to be charged. If the lights operate as normal from the charger, then the battery should not be experiencing any issues. Should you have any further questions or warranty needs, contact us through Live Chat on (www.greenworkstools.com) or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.

Hello Gilbert Wm Gay. We are sad to hear of the shipping experience. We urge you to contact the store directly with your order number for an accurate and up-to-date information on the status of your order. We hope they are able to assist you further. Should you have any questions or warranty needs, please contact Greenworks Tools directly through Live Chat on our website (www.greenworkstools.com) or call 1-888-909-6757 (1-888-90WORKS).