We’re sorry to hear about your experience with the 2 Slice Compact Plastic Toaster and appreciate you sharing your concerns. If the carriage button requires repeated presses, we recommend ensuring the crumb tray is emptied, the toaster is plugged directly into a wall outlet, and the lever is pressed firmly after inserting bread, as resistance can occur if the internal mechanism is obstructed. Our Consumer Assistance Center is available to help at 1‑800‑726‑0190—please reference Ticket #8900622922 when you call. Thank you for your feedback, as it helps us drive meaningful improvements in future models.

Thank you for sharing your experience with the 2 Slice Compact Plastic Toaster and for referencing your long-term use. While many consumers appreciate its performance, inconsistent toasting over time can sometimes be related to crumb buildup or internal wear, and we recommend regular cleaning of the crumb tray and allowing the unit to cool fully between uses. Thank you for your feedback, as it helps us improve durability and performance in future models.