NO customer support from Troybuilt. This mower has 3 transmissions replaced, the recent replacement failed in 2 weeks. This is all within 1 year. Troybuilt customer service is useless. Hours on the phone with these people and told someone will contact you in 48 hours or less. Numerous complaints but no return calls. All documented on my end. Date, time and name of customer service reps. Customer service say they answer your complaint from a given script by Troybuilt. You will never get a person from Troybuilt who will help you. I ask Troybuilt to contact me regarding this review. The most recent rep told me to take my issues up with Homedepot. They have my money and sold me the mower. It is their issue. Go figure that one out.

I think this is a well designed electric lawn mower. I rated it a solid 4, as it works great for light duty mowing (in my case about 1/2 acre, relatively flat lot). It has a pretty tight turning radius, but caution is recommended, as you’ll want to slow down when making such turns or cutting on a slope). It’s maintenance friendly, as being easy to reach lubrication points, remove deck, etc. It’s ideal for my needs, but you might need a bigger lawn tractor if you have a larger lawn with slopes or uneven terrain, as it is light weight and not as well balanced.

I rated the mower at 2 stars since it does not have a front axle so that the frame bends to accommodate any uneven ground. The mower works fine. The reverse speed is much too fast when starting.

Arrived in a box that was delivered in front of my driveway. I was able to assemble the mower in less than an hour without any difficulties. While assembling I charged the battery and was able to get the mower out of the base of the box which took some effort as the wheels were held in the bottom of the shipping crate. The mower itself is extremely quiet and easy to use with a very small turning radius.