Sunjoy 11 x 13ft. Hardtop Gazebo Outdoor Patio Black Metal Gazebo with Ceiling Hook, Sand Black with Brown Flecks

I am extremely disappointed with my first experience purchasing from Tractor Supply. I purchased an 11' x 13' gazebo and, because of the complexity of the assembly, hired a professional contractor at a cost of $750 to install it. After spending more than two hours unpacking, organizing, and sorting what felt like thousands of parts across five large boxes, the final box was opened only to discover that one of the four main support posts was completely crushed and unusable. At that point, the gazebo could not be assembled. Since the contractor had already dedicated their entire day and crew to my project, I was responsible for paying the full $750, even though no installation could be completed. They were kind enough to carefully repack everything into the boxes so I could return the gazebo to the store. I immediately contacted Tractor Supply customer service to explain the situation and ask what options were available. I later learned that replacement parts could have been shipped directly to me, but that option was never mentioned during my call. While receiving replacement posts may have solved the damaged-part issue, it would not have addressed the significant expense I had already incurred for the contractor or the additional cost I would face having them return for a second installation. I also asked if Tractor Supply would provide reasonable compensation toward a replacement gazebo given the circumstances. Unfortunately, I was offered only a $150 discount. Considering the cost of the gazebo, the $750 I lost in contractor fees, and the additional installation costs I would incur, the offer did not come close to addressing the financial impact of receiving a damaged product. I understand that shipping damage can happen, and I don't fault Tractor Supply for that. What disappointed me most was the customer service response. I expected a company to stand behind a product that arrived unusable and to work with a customer who incurred substantial costs through no fault of their own. This was my first purchase from Tractor Supply and, unfortunately, my first experience with their customer service. I had much higher expectations and left feeling that my situation was not taken seriously. I hope Tractor Supply improves both its quality control and its customer service process so future customers don't have a similar experience.

Do not buy, pieces were so bent nothing fit together. Had to pay $49 to scrap it st the junk yard. Total waste of time and money

Pictures were explicit on how to put together this gazebo! It is very sturdy and well made! Extra screws were provided and it is so elegant looking on our patio!

The Gazebo arrived in three days, in perfect condition (5 boxes) The instructions (pictures form) were fine. Not an easy project, but can be performed with two people. I completed it in two and one half days with one other person for the outside frame install .I love the final results. I installed a fan and light. The Gazebo is well made.