We're sorry to read about your disappointment with Ortho BugClear Insect Killer for Lawns & Landscapes and appreciate your feedback. Timing is an important factor, as most insects can only be controlled in the larval or adult stages. In addition, more mature or larger insects will take longer to control than younger or smaller insects. You may not see the insects die immediately, but you should see a reduction in the pests or their damage within a few days. For severe infestations, you may need to reapply the product according to label directions. We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.

We are concerned to hear this. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 866-324-9192 for assistance.