Hill's Science Diet Adult Indoor Chicken Recipe Dry Cat Food, 3.5 lb.

Thank you for reaching out to us regarding the cans you received. We are sad to hear that your order arrived in less than perfect condition. At Hill’s we take pride in the quality and integrity of our canned products as they go through extensive procedures, including quality checks by technicians at all stages of production to detect any damages or quality concerns. With our extensive experience in manufacturing and distributing our products, we know that issues like improper or uneven pallet stacking can unfortunately lead to damage, even to cans in the middle of batch production at our facility. Please note that we have strict guidelines for pallet placement and height in our warehouses to minimize the possibility of damage from improper stacking while the product is in our care. Please do not feed your pet any food from cans that you may suspect is damaged, as we cannot be certain of the food’s condition. We truly appreciate you bringing this to our attention. We will be sharing your feedback to our Quality Assurance teams for their continuous improvement review. Please know that all of our products are backed by a 100% Satisfaction Guarantee. If you would like to take advantage of our guarantee, please feel free to reach out to the place where you purchased it for a full refund or exchange.