Hello Charlie,
Thank you for giving our product a try! Here at EarthKind®, we are passionate about providing highly effective pest control solutions that create harmony, not harm. We are saddened to hear about your experience and sincerely appreciate your feedback and apologize for any inconvenience that this may have caused you. It is rare that Fresh Cab doesn’t work, but it does happen. Some of the possible reasons that the product may not be totally effective are:  

Improper use (Pouches to be replaced every 30 – 60 days or when scent diminishes)
Used outdoors (Air exchange rates may decrease effectiveness)
Product gets wet
Not enough product used
The rare case where a rodent is born without a sense of smell
Heavy infestations

Not receiving the results you were expecting is very frustrating and we sincerely apologize for the inconvenience. We would like to share some additional information that has been proven to be helpful for some of our other customers:

It can take up to a week to start seeing full results!
Since the mice do not like the smell, it is not uncommon for them to try and hide or rid the smell at first, so it may take a couple times for them to realize the smell is not going away.

EarthKind recommends utilizing the products without baits and traps. This is recommended since our product repels while baits and traps attract (mice will do anything in their power to get the “prize” used for baiting). Utilizing both at the same time may counteract and provide a mixed signal-- and when push comes to shove, mice will come in for food.

Nevertheless, your satisfaction is our #1 Priority. If we are unable to resolve your problem, our promise is a 100% money back guarantee for those rare times that Fresh Cab doesn’t work. Please send cash register receipt, UPC code cut out from bottom of box (photocopies or handwritten is not acceptable) and reasons for dissatisfaction to:

EarthKind Customer Care Team
346 E. Plaza Dr Ste D
Mooresville, NC 28115

I hope this information helps. Please feel free to give our Customer Care Team a call at 800-583-2921 with any additional questions and we would be happy to discuss your experience further. Our normal business hours are Monday thru Friday 8:00a-4:30p EST.

We’re so sorry to hear about your experience — that’s definitely not the result we want for our customers. Fresh Cab® is designed to repel mice with a scent they find unpleasant, so if the pouch was torn apart, it could indicate an existing infestation with food scarcity, causing desperate rodents to investigate anything new in their environment.

We recommend first removing any existing rodents and attractants, cleaning the area, and then placing fresh pouches in clean, dry, and enclosed spaces to prevent new activity. For best results, use one pouch per 8 square feet and replace them every 30 days or when the scent fades.

Hello Tattoomama3! Thank you for reaching out to us, and we're sorry to hear about the issue you encountered with Fresh Cab®. We appreciate your feedback and would like to assist in resolving this matter. While Fresh Cab® is designed to effectively repel rodents, there are a few factors that can influence its performance, such as the size of the area, the level of infestation, or food sources nearby. It's also concerning that the mice chewed through one of the pouches, which is unusual but may occur if the scent has dissipated. It’s important to note that Fresh Cab® pouches contain natural plant fibers, and once the balsam fir scent begins to fade, rodents may start to view the fibers as a potential food source. This is why regular replacement is essential to maintaining the product’s effectiveness. We recommend: Replacing Pouches Regularly: For optimal results, pouches should be replaced every 30-60 days, or sooner in areas where the scent may fade more quickly. Proper Placement: Ensure pouches are placed where rodents are likely entering or nesting. Depending on the size of your space, you may need additional pouches to cover the space adequately. Sealing Entry Points: If possible, check for any openings or gaps where mice may be entering, as this will help prevent further infestations. We understand how frustrating this experience must be, and we’d like to offer you a replacement or a refund, as part of our 100% satisfaction guarantee. Please let us know which option you'd prefer, and we'll be happy to assist. If you have any further questions or need more support, don’t hesitate to contact us. We're committed to making this right for you. Please call us at 1.800.583.2921. Thank you- EarthKind Customer Care Team

Hello Rams! Thank you for taking the time to share your experience with us. Using a trap with our product is counter-active because while our product is a deterrent, traps are baited with food and will draw the mice in just long enough to get to the food source. Please feel free to reach out should you have any questions. 1.800.583.2921 EarthKind Customer Care Team