I made two separate orders for an install of a wood stove. Some stuff at the store, some stuff shipping to the store, some stuff shipping to my house and one item for reasons unbeknownst to me shipped to a Morgan Utah Store. The thing is: None of it is useful without all of it. I learned stuff cancels automatically if you don't pick it up in 48 hours. Their response: We only authorize at purchase and don't charge until it's picked up. My response: That's just stupid. I bought the stuff, go ahead and charge it. Don't jst cancel half my order because "it's company policy". Your customers don't want to hear that, they just want their stuff!