We are sorry to hear about the issues you're experiencing with the belt of your mower. Toro is dedicated to honoring its warranty commitments. Additionally, Toro parts and accessories are backed by a 1-year warranty when purchased separately, offering protection against any manufacturing defects. Independent Authorized Service dealers are available to inspect and provide you with the best assistance. Please visit Toro.com/locator to find an independent Authorized Service Dealer near you.

We are sorry to hear about the inconvenience you’ve experienced with your recent purchase from Lowe’s. Please note that Lowe’s operates independently, setting its own pricing and managing its order-related matters beyond our direct control. As a result, our ability to assist in this situation is limited. To resolve your concerns more effectively, we recommend reaching out to Lowe’s directly. Additionally, you are welcome to check the pricing and make a purchase through the Toro website if you prefer. Alternatively, you are welcome to contact an independent Authorized Service Dealer. These service dealers will be able to inspect and assist you in obtaining the part specifically designed for your machine. Please visit Toro.com/locator to find an independent Authorized Service Dealer near you.

Thank you for taking the time to leave a review. We apologize for any inconvenience this may have caused. We recommend visiting Toro.com/manuals to view the operator manual of your machine, and Toro.com/support to access our self-help guide. These resources provide helpful steps that can help you resolve the issue. If you ever encounter any problems please know that your part is covered by a 1-year warranty. This warranty protects against manufacturing defects identified by independent Authorized Service Dealers. These dealers can inspect and repair your mower to get it back up and running. Please visit Toro.com/locator to find an independent Authorized Service Dealer. Our team is always happy to help further. Visit Toro.com/support for any additional assistance. We are eager to see you make the most out of your machine and can’t wait to hear about your experience using it.