Dear Valued Customer, Thank you for sharing your feedback on the Sun Joe SPX-PCA10 Multi-Surface Deck + Patio Cleaning Attachment. We’re glad to hear that the product performed as expected and that the size worked well for your needs. We appreciate your note about the learning curve—while it can take a little time to get used to operating the surface cleaner, we’re happy to know you were able to achieve the desired results. Your insight about its best performance on smooth surfaces is helpful, and we’re sure it will benefit other customers considering the product. We’re grateful you chose Shop Joe and hope your new attachment continues to make your cleaning projects easier and more efficient.

Hello Rand, Thank you for bringing this matter to our attention and for sharing your detailed feedback. We sincerely apologize for the inconvenience you experienced with the Sun Joe SPX-PCA10 Multi-Surface Deck + Patio Cleaning Attachment. This is certainly not the level of performance or service we aim to provide. We’d appreciate the opportunity to further investigate what may have gone wrong and determine how we can assist you. Please don’t hesitate to contact our Customer Service team at 866-225-9723, available daily from 10 AM to 6 PM EST. We’re here to help and committed to ensuring your satisfaction. Thank you again for your patience and understanding.