We're sorry to see that your labs have damaged their toy! Though these toys are very sturdy, as with any other material they can be damaged by determined chewing. With any of our toys we do recommend monitoring dogs closely during use, particularly when toys are new. This way, any attempt to damage the toy can be quickly noticed, and it can be removed from them. We're so sorry for any misunderstanding. With this being said, it does seem a different style of toy may be a better fit for your dogs' chew strengths and play styles. We'd love to discuss other options with you and see how we can help! Please contact our live support team here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 6 P.M. EST.

We're sorry to hear your pup's new Busy Buddy® Nobbly Nubbly™ is damaged. This is not something we are accustomed to hearing about these durable toys. We would like to learn more about this situation to see how we can be of assistance. Please give our product experts a call at 1-866-738-4379 for further assistance when you can.

We are sorry to hear the Busy Buddy® Nobbly Nubbly™ did not hold up for your pup, Amy! While we do try to make our toys as durable as possible, we understand that all dogs and their chewing needs are a bit different. What may work for one dog is not necessarily a good fit for another. Since this is always a possibility, we do offer a wide variety of toys and we will be more than happy to help you find a toy more suitable for your Labradoodle. Please feel free to reach out to us at 1-866-738-4379. We are always happy to assist!