Hello DLMcCormick. Thank you for sharing your experience. We appreciate your thoughtful feedback and are glad to hear that your Greenworks Robotic Lawn Mower is beginning to perform better as it settles into your lawn care routine. Periods of heavy rain and rapid grass growth can sometimes create more demanding mowing conditions, so it is encouraging to hear that your AiMowbot is making progress as your lawn conditions improve. We understand how frustrating it can be to encounter error codes or connectivity concerns, especially after a power outage. We appreciate that you have been in contact with one of our technicians, and we are continuing to investigate the concerns you reported so we can work toward a resolution. Regarding the power outage, when power is interrupted, your reference antenna will temporarily lose power and will automatically turn back ON once power is restored. The message that appears when the reference antenna is powered off and back on is a safety measure. It is intended to remind users that if the reference antenna was physically relocated, the mower would need to be re-mapped. As for the mower being disconnected, please allow some time for the mower to reconnect to the cloud after power has been restored. On the HMI screen, the signal indicator will display a cloud symbol with a checkmark once the mower is successfully connected to the app. For additional setup guidance, maintenance tips, and troubleshooting information, please visit the Greenworks YouTube channel. If you continue to experience error codes, connectivity issues, or have questions about your mower's performance, please reconnect with our AiMowbot team through the Service Center in the AiMowbot SMART app, or by calling 1-888-909-6757. If you do not see our email, please contact our AiMowbot team through the Service Center in the AiMowbot SMART App. Thank you again for your feedback. Thank you for choosing Greenworks, and we hope your AiMowbot continues to provide the convenient lawn care experience you were looking for.

We are sorry to hear you are experiencing this issue with your mower. We understand how frustrating it is when the mower runs but the blades will not engage, especially when it is preventing you from keeping up with your lawn care. We apologize for the inconvenience and appreciate you sharing your experience. If you have not already done so, please contact Greenworks Customer Success so our team can assist you with troubleshooting and discuss available service options. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757.

Hello Tanya. We are sorry to hear about the frustration with your canceled order and refund. Since the mower was not delivered and there is already an open case, we recommend continuing to work with Tractor Supply regarding the refund, as they will need to resolve the order and refund status. We appreciate your patience while this matter is being addressed. If you ever have specific questions or concerns about our products, contact Greenworks via chat on our website, call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.