Frigidaire 14,000 115 V BTU 450 sq. ft. Portable Air Conditioner

Hi there, Marvin77! We’re very sorry to hear about the difficulties you’ve experienced with your Frigidaire portable AC and the app recognition process. We understand how frustrating it must be to go through the troubleshooting steps multiple times—including resetting the AC and Wi-Fi, forgetting Bluetooth, reinstalling the app, and resubmitting your registration—only to find that the issue persists. We also understand how disappointing it is that you’re unable to use the remote-control features and are currently limited to operating the unit manually. We sincerely apologize for the inconvenience and frustration this has caused. We’re also sorry to hear that you feel your previous reviews were removed. We value your feedback and appreciate you taking the time to share your experience with us. If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico

Hi there. Thank you for sharing your feedback! We’re glad to hear that your Frigidaire refrigerator is maintaining the temperature just right. We also appreciate your comments about the fan motor and are happy that the sound level is comfortable for you. Thank you for choosing Frigidaire! For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. Best Regards, Ruth

Hi Marvin77, thank you for taking the time to share your feedback. We’re sorry to hear that the Frigidaire app has stopped working and that the Wi-Fi and Bluetooth connections are no longer connecting, especially after the app asked you to resubmit your registration. We understand how frustrating this can be. As a basic troubleshooting step, please make sure the Frigidaire app is updated to the latest version and that your mobile device is connected to a compatible Wi-Fi network. You can also restart the air conditioner and try reconnecting it to the app. If the issue continues, please follow the Wi-Fi reset and reconnection instructions in the Owner’s Manual before attempting registration again. For further assistance with the app, Wi-Fi, or Bluetooth connectivity, please visit Frigidaire.ca to connect with our live chat team or call 1-800-265-8352, Monday–Friday, 8:30 a.m.–8 p.m. ET. Our team can provide further troubleshooting and help with the appropriate next steps. — Reed

Hi Marvin77, thank you for taking the time to share your feedback. We’re very sorry to hear that the Bluetooth and Wi-Fi connectivity on your Frigidaire portable air conditioner stopped working and that you’ve been unable to use the app even after attempting to re-register the product. We understand how frustrating this must be, especially after having the unit for a year. As a basic troubleshooting step, please verify that your mobile device and the air conditioner are connected to a compatible Wi-Fi network and that the Frigidaire app is updated to the latest version. You can also try restarting the air conditioner, closing and reopening the app, and reconnecting the unit to the app. If the issue continues, please make sure the air conditioner’s Wi-Fi settings are reset according to the Owner’s Manual before attempting setup again. For further assistance with the Wi-Fi, Bluetooth, or app connectivity, please visit Frigidaire.ca to connect with our live chat team or call 1-800-265-8352, Monday–Friday, 8:30am–8pm ET. Our team can provide further troubleshooting and help with the appropriate next steps. — Reed