Coolaroo 11 ft. 10 in. Ready-to-Hang Triangle Shade Sail, Mocha

Thanks so much for your honest feedback. I'm sorry to hear your shade sail didn’t live up to expectations and that the corner ripped during installation—not the experience we aim for. Our Ready‑to‑Hang Shade Sail comes with a 3‑year warranty against fabric degradation and defects. We’d be happy to guide you through the warranty process for a swift resolution. Here’s how to initiate your claim: Visit our website at Coolaroo.com. Scroll to the bottom and click "Here To Help." Under that section, choose Warranty Registration (if you haven’t yet registered) and Warranty Claim. Fill in and submit the forms with your purchase details. You can also call our Customer Service team at 1‑800‑560‑4667, available Mon–Fri from 8:30 am to 5:00 pm ET. Thank you again for bringing this to our attention. We’re committed to making sure your shade sail performs beautifully for years to come.