A: Hello, thank you for your question. Yes! Whether you made your purchase in a Tractor Supply store or online, if you're not completely satisfied with any item you purchased from Tractor Supply, return it to us with proof of purchase within 30 days from the purchase date to exchange or return an item at its original purchase price. Active Neighbor's Club members are eligible for 90 day paperless returns. All returns require a proof of purchase or are subject to refund verification system approval. Please see the link below for our full return policy. https://www.tractorsupply.com/tsc/cms/policies-information/customer-solutions/tsc-return-policy

A: Hello, It sounds like you are working with a wire connector where one end is just a plug, and the other has a larger screw-on or twist-lock cover, which is a common design for keeping outdoor connections secure and waterproof. The key is to disassemble the screw-on connector first so the smaller plug end can fit through the hole in the snowman's frame. Here is how you should handle the connection: Unscrew the outer plastic casing: The large "screw-on" part is actually a waterproof locking cover. Gently twist this outer casing counter-clockwise to unscrew and separate it from the inner plug piece. Feed the smaller piece through: Once the large casing is removed, you will have just the smaller, male or female electrical plug part. This smaller piece should fit easily through the hole in the snowman's arm structure. Reconnect and secure: Feed the smaller plug through the hole, insert the prongs of the arm into the body, connect the "A" plug to the "A" plug inside the body, and the "B" to "B". Tighten the casing: Finally, slide the large screw-on locking casing back over the connected plugs and twist it clockwise to secure the connection tightly. This ensures the lights are safely connected and protected from the weather.