Attempted (1) purchase, but returned after assembly due to missing parts. The unit was boxed from factory, but missing the transmission oil plug, as well as the gear oil; the gear oil was no big deal, but the missing plug is a problem, and it wasn't clear how long the transmission had been exposed during storage (it looked OK visually, but it's only possible to see a very small portion, without taking it apart). Just for reference, the plug was also not available at the Troy-Bilt parts web portal, so I elected to return the unit to exchange it (I had it for less than 20 hours). On the 2nd attempt (during the exchange of the previous), I decided to unbox at TSC to inspect prior to bringing home. This unit had the plug, and the gear oil, but the latter had leaked in the box, and also gotten rained on, so the whole unit was covered in oily water, and debris that had collected on the oil (TSC had it stored in a canvas tent on the side of the store). Ultimately, I opted for a refund and went home, but the last issue is: I noticed oil on my concrete porch, about 1" x 3", where the engine oil that I put into the unit I had (for 20 hours), leaked. I'm assuming this is a leaky oil seal between the engine and output pulley, since that was the only oil that was put in. Anyway, doesn't look like you Troy-Bilt cares much for quality, and for $1,000+, I really need better than this.

Handle inadequate for machine very weak easy to bend and break Use caution on turns to avoide damage. Now trying to buy a mower With advertised promotion when I check out but tractor supply says has ended They are false advertising and lying makes them a fraud in my opinion bait and switch is illegal

The cover broke after 2 uses. Then the wheel fell off because the pin opened and shimmer off. The depth adjuster is hard to move. Generally disappointed in the quality

(This review was collected as part of a promotion.) Very happy with its performance. Used it on grass and hit some rocks. It had no problems at all. It went through everything.