We're sorry to hear your charger has been damaged, Leo! This is certainly unusual, as charger damage is typically the result of inserting the charger into the unit too hard, at an angle, or in the wrong direction (the charging adaptor is only designed to fit one way), which will cause it to bend and/or break over time. Though you may already have done so, to prevent this from occurring, we do recommend checking alignment of the charger each time you plug it in, and inserting it gently with careful firm pressure. So that we can fully understand your specific situation and see how we can help, please have your remote trainer and charger with you and a clear picture or screenshot of your receipt or order record and reaching out to our live support team here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.