Hello. We are concerned to hear this. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 866-324-9192 for assistance.

Hello. We're sorry to read about your disappointment with Ortho Home Defense Max Indoor Insect Barrier with Extended Reach Comfort Wand and appreciate your feedback. Let's go over some troubleshooting: -Be sure that the connector at the end of the hose is firmly attached to the cap. *you should hear a distinct click once attached correctly* -Make sure the spout is sticking straight up -Check the twist cap and ensure that it is fully pointing to "ON" -Ensure that the wand is completely extended into the open position. -Ensure that the nozzle is completely set to one of the 3 spray patterns. * If between settings, it will not work correctly* -Can you hear a motor running? If not, Is the trigger lock disengaged? Is the battery strip on the battery pack removed? *If the trigger is disengaged and the plastic strip is removed, and the motor is still not running, change the batteries. -If you hear the motor running, potentially the siphon tube and sprayer need to be reprimed. *This is done by placing the container above the wand (either holding it above or setting it on something) and spraying for 30 seconds* -Lastly, the sprayer tip may be clogged. Soak the sprayer tip ONLY in warm soapy water for 10-15 minutes to dislodge any residue that may have crystallized in the sprayer tip. We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.

We're sorry to read about your disappointment with Ortho Home Defense Max Indoor Insect Barrier with Extended Reach Comfort Wand and appreciate your feedback. Timing is an important factor in insect control. Most insects cannot be controlled in the egg stage, so insecticides are targeted to control insects in the larval or adult stages. Also, more mature or larger insects will take longer to control than younger or smaller insects. You may not see the insects die immediately, but you should see a reduction in the pests or their damage within a few days. Treating both the outside entry points and the inside at the same time will also help. We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.