Thank you for taking the time to share your experience. We’re really sorry to hear about the condition of the item you received and the missing parts — that’s absolutely not the standard we aim to deliver. We understand how frustrating it must be to discover these issues after getting it home, and even more so to face another long trip just to resolve it.

Your feedback about the return process is also important, and we apologize for the inconvenience and lack of clarity you encountered. This is certainly not the experience we want for our customers. We appreciate you bringing this to our attention and hope the team is able to assist you and you can always reach out to [email protected] for additional assistance. Thank you for your patience, and we’re sorry for the trouble caused.

Thank you for your feedback and for taking the time to share your experience. We’re glad to hear you’re generally satisfied with the product and appreciate your comments about the shelf material and manufacturing. Your input is valuable and will be shared with our product team as we continue working to improve quality and durability. Please don’t hesitate to reach out if you have any further suggestions or need assistance.

Thank you for your feedback! We're glad to hear that the Muscle Rack metal shelving unit meets your storage needs.
If you have any further comments or need assistance, please don’t hesitate to reach out.
Happy organizing!

Thank you so much for your thoughtful review! We're glad to hear that the design is working well for your heavier items — organizing four ride-on cars is no small task! It's great to know the product is helping reduce floor clutter while also looking good in your space.

We’re especially pleased that the sturdiness and adjustability are adding to its usefulness for you. Your feedback truly means a lot to us!