Hello Mjgb. Sorry to hear about this experience! Our team would be happy to investigate this with you. Please note that a representative will reach out to you regarding this matter. Be sure to keep an eye on your inbox but also your junk/spam folder, just in case. In the future, should you ever experience an issue we kindly request that you give us a call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. We are always happy to help.

Hello Tim 15. Thank you for your honest feedback regarding the Greenworks 24V Cordless Battery White Stick Vacuum w/ 4.0Ah USB-C Battery & Charger. After approximately three years of use, noticeable battery degradation can occur, as lithium-ion cells naturally lose capacity over repeated charge cycles and time. However, the charging dock no longer recognizing the battery is not expected behavior and may indicate one of the following: A failed charging dock (internal contact or PCB issue) Battery terminal contamination (dust/debris on contacts) A battery pack that has reached end-of-life or developed a fault Recommended Troubleshooting Inspect and gently clean the battery and charger contacts with a dry cloth. Ensure the charger is plugged directly into a working wall outlet (not a power bar). Confirm the LED indicator behavior on the charger (no light, flashing, solid, etc.). If the charger is not registering the battery at all (no indicator response), it could possibly be a charger issue rather than just reduced battery runtime. While we understand the comparison to your Dyson unit, performance differences often correlate directly with motor wattage, battery amp-hour capacity, and price tier. That said, the vacuum should still provide reliable secondary-use performance when functioning correctly. After attempting the troubleshooting tip and, the problem persists. We recommend contacting our customer success team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.