Hello SGarland Thank you for sharing your experience with this [tool]. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. To appropriately address your concerns with one of our product specialists, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.

Hello Luci, We are sorry to hear the problem you are experiencing with your trimmer line. We would like to offer some suggestions in order to improve your experience with this tool. To avoid string trimmer line-feed problems, keep the head of your trimmer as clean as possible. Dirt and cutting debris can easily build up in the head and clog up the line-feed mechanism. If you can, avoid hitting the line on fences and metal edging. This will break off chunks of line and the trimmer might not push out new line quickly enough. If you're trimming for a long period of time, the spool might get hot, causing the line to stick together and not feed through properly. Take a break and let your trimmer spool cool down to avoid losing your line. If you buy line, rather than full replacement spools make sure you wrap it very carefully without crossing the lines. If you don't, it could easily lead to a jam and the line being lost, as the trimmer can't feed out any more. We hope these suggestions help, if you are still experiencing issues, please contact us at 1-888-909-6757 (1-888-90WORKS). We are here to help!